Issue: In the Symphony AC Event Manager, a cardholder is unable to go through a door. The message returned states ‘Access Denied: Invalid PIN’ even though you are not using a PIN code or a reader with a keypad. Causes:  No card formats have been defined in Symphony AC. Resolution:  On the Symphony AC Server, launch Notepad. Enter the following text in the Notepad:

[Card_Formats]

1=FacilityCode*

2=FacilityCode*

*Replace ‘FacilityCode’ with the actual Facility Code number of the card used

Save the file as ‘ELK_Card_Formats.ini’ into the Symphony AC\Data installation folder. Restart the ELK Driver.