Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Device Brands:
Created: 9-Jun-2016 4:13:07 PM
Last Updated:

Common log lines logged to cs-_.txt (e.g. cs20-160609_00.txt)

“Time out waiting for more frames, reconnecting stream” - Indicates the camera stopped streaming video.

“Dead tracker signal received by threadcontrol” - Watch dog service is restarting tracker because it wasn’t processing frames (e.g. corrupted video frames).

“Error no key frame received within 1000 frames in stream” – The camera is not generating I-frames.

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