Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Component: Symphony Server
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Last Updated:

Backup and Restore process in Symphony 6.12

Backup and Restore for Symphony 6.12


To use the online backup and online restore functionality in Symphony 6.12, ensure that you have an active maintenance license for the server.

Firewalls and Ports

The port used to communicate with the online server is the standard SSL/HTTPS port (TCP/IP 443). This port must be open. Ensure that your firewall settings allow this port to be open.

Local Backup Failure

When backing up the server configuration, the backup location must be writable.

  • Ensure that the Symphony server (the one currently elected as the master server) can create and access this path locally (or via network shares or via NAS, SAN, etc.).
  • In a multi-server farm scenario, use a centralized/network path (accessible to all farm member servers).

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