How to enable MSI logging

Scenario

Your Symphony installation fails.

Solution

You can troubleshoot Symphony installation problems by using information from two log files: msilog.txt and InstallShield.txt and by collecting the MSI*.log files from the %TEMP% folder.

In the command line, run:

setup /debuglog /v" /lv* \"msilog.txt\""

• No spaces after the first v and before the quote in /v"
• /lv is "ell vee", not "one vee"

An MSI log file called msilog.txt and an InstallShield boot loader log called InstallShield.txt are created in the current folder.

• The bootloader log has information about Symphony prerequisites and the system.
• The MSI log has information about the main work performed by the installer.

Note: A third log file (MS*.txt) is produced but may not be useful.

To obtain this log file, enter the following in Windows:

%appdata%\Aimetis\ai_logs