Knowledge Base Article
Article Type: Troubleshooting
Product: E-Series Physical Security Applicance
Product Version:
Device Brands:
Created: 25-Nov-2011 4:46:35 PM
Last Updated:

Unable to connect to PSA after upgrading


Unable to connect to PSA after upgrading from to, using client (x2)

Probable Cause

PSAs only support Symphony version 6.7.0 and There is an issue with connecting to the PSAs running other versions that causes them not to connect (AIR-13989).


This issue is fixed in 6.7.2.

This is a client side only fix, so the clients will need to be upgraded to 6.7.2, not the PSAs themselves.


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