Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version: 7.0
Component: Symphony Server
Device Brands:
Created: 12-Sep-2011 9:49:58 AM
Last Updated:

Working with a NAS

Issue

Most problems when working with NAS are based on Permissions issues.

Solution

Create a new user will full permission to log on as a service and then change AI Services to run as this new user and not as  the "Local System" user that it is currently used by default.

Task 1: Create a new local/domain user in Windows and create a user with the same credentials in the NAS Web interface.

Task 2: Enable Service Logon

  1. Sign in with administrator privileges to the computer from which you want to provide Log on as a Service permission to user created in Task 1.
  2. Open the Administrative Tools and click Local Security Policy.
  3. Expand the Local Policy and click User Rights Assignment. In the right pane, right-click Log on as a service and select Properties.
  4. Click Add User or Group option to add the new user.
  5. In the Select Users or Groups dialog, find the user you wish to add and click OK.
  6. Click OK in the Log on as a service Properties to save the changes.

Task 3: Change AI Services to run as a new user

  1. Log in to Symphony Server Configuration - Settings - Servers - Select a server - Services - Manage Services - This account.
  2. If the user is local, specify it as .\admin
  3. If you are adding domain user, then use the format: DOMAIN\admin

Note: If this server is part of multi-server farm, make sure the new user is created on every server and has permissions to log on as a service since Task 3 changes the user that Symphony services are running as on all servers in the farm.

Task 4: Add UNC path to your NAS in Symphony Server Configuration - Settings - Servers - Select a server – Video Storage – Storage Paths

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