Knowledge Base Article
Article Type: Troubleshooting
Product: Symphony
Product Version:
Device Brands: Panasonic
Created: 29-Aug-2011 5:15:16 PM
Last Updated:

Panasonic camera and firewalls


  • Panasonic camera appears to be OFF in Symphony and tracker services do not start for more than 15 seconds.
  • Logs indicate Symphony not able connect to the Panasonic camera.
  • If the firewall is set to OFF in Windows, then Symphony is able to connect to Panasonic camera.

Probable Cause

Panasonic cameras use a separate unicast port. We tie this to a random local port on the system (between 10000-64000).


  1. On the Panasonic camera, check that the Camera Setup option Internet mode (over HTTP) is set to ON.
  2. In Symphony Client, set the camera to use MPEG4 over TCP:
    1. From the Server menu, select Configuration. The Configuration dialog box appears with Devices options displayed in the right pane.
    2. From the Video Format drop-down field, select MPEG4 over TCP.


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