Submit a Support Case
If you are unable to resolve your issue using our self-help tools, you may request further assistance from the Aimetis Technical Support team.
Maintenance and Support Subscribed Partners, or for Warranty Support
You may open a case via the Xnet, by email, or by phone. For fastest service, please have the following information ready, as applicable:
- Your Xnet Username or ID
- The product name and product version
- The Symphony Farm Name or Farm ID
- Symphony debug logs
Create a case via the Xnet:
Email us your technical inquiry:
Phone for support (during business hours):
- Americas: +1 (866) 544 2804 (Toll-Free)
- Americas: +1 (519) 746 8888 (Canada, 9am - 5pm EST)
- EMEA: +49 (0) 6181 5704 – 100 (Germany, 9am - 5pm CET)
- APAC: +86 21 6182 6916 (China, 9am - 5pm CST)
Partners Not Subscribed to Maintenance and Support
Aimetis offers a number of self-help support tools, including:
- Knowledge Base
- Product Documentation Library
- Diagnostic Utilities
If you still require further assistance, Aimetis also offers fee-based support on a per-issue basis. Contact us by Xnet, email, or phone using the information above. Note: Contacting us via the Xnet will require creating an Xnet account.
Learn about Maintenance and Support or becoming a Certified Partner.