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Submit a Support Case

If you are unable to resolve your issue using our self-help tools, you may request further assistance from the Aimetis Technical Support team.

Maintenance and Support Subscribed Partners, or for Warranty Support

You may open a case via the Xnet, by email, or by phone. For fastest service, please have the following information ready, as applicable:

  • Your Xnet Username or ID
  • The product name and product version
  • The Symphony Farm Name or Farm ID
  • Symphony debug logs

Create a case via the Xnet:

Email us your technical inquiry:

Phone for support (during business hours):

  • Americas: +1 (866) 544 2804 (Toll-Free)
  • Americas: +1 (519) 746 8888 (Canada, 9am - 5pm EST)
  • EMEA: +49 (0) 6142 207 9860 (Germany, 9am - 5pm CET)
  • APAC: +86 21 6182 6916 (China, 9am - 5pm CST)

Partners Not Subscribed to Maintenance and Support

Aimetis offers a number of self-help support tools, including:

  • Product Documentation
  • Technical FAQs
  • Knowledgebase
  • Diagnostic Utilities

If you still require further assistance, Aimetis also offers fee-based support on a per-issue basis. Contact us by Xnet, email, or phone using the information above. Note: Contacting us via the Xnet will require creating an Xnet account.

Learn about Maintenance and Support or becoming a Certified Partner.

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