Support Lifecycle
Aimetis products are accompanied by varying levels of support, depending on the version's current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.
| | Product Support Lifecycle Dates |
| | Status | Generally Available | Limited Support | End-of-Life |
| Symphony 6.12 | Generally Available | June 12, 2013 | TBD | TBD |
| Symphony 6.11 | Limited Support | March 20, 2013 | June 12, 2013 | June 12, 2014 |
| Symphony 6.10 | End-of-Life | September 4, 2012 | March 20, 2013 | March 20, 2014 |
| Symphony 6.9 | End-of-Life | February 6, 2012 | September 4, 2012 | September 4, 2013 |
| Symphony 6.8 | End-of-Life | November 25, 2011 | February 6, 2012 | February 6, 2013 |
| Symphony 6.7 | End-of-Life | August 10, 2011 | November 25, 2011 | November 25, 2012 |
| Symphony 6.6 | End-of-Life | May 16, 2011 | August 10, 2011 | August 10, 2012 |
| Symphony 6.5 | End-of-Life | October 5, 2010 | May 16, 2011 | May 16, 2012 |
| Symphony 6.2 | End-of-Life | - | October 5, 2010 | October 5, 2011 |
| Symphony 6.1 | End-of-Life | - | October 5, 2010 | March 31, 2011 |
| Symphony 6.0 | End-of-Life | - | October 5, 2010 | March 31, 2011 |
| Aira 5.4 | End-of-Life | - | - | October 5, 2010 |
| | Product Support Lifecycle Definitions |
| | Support Service | Generally Available | Limited Support | End-of-Life |
| Self-Service | Software Download Available |  | | |
| Documentation Available | | | |
| Knowledge Base | | | |
| Support | Technical Support - Email* | | | |
| Technical Support - Web* | | | |
| Technical Support - Phone* | | | |
| Software Updates | Security Issues | | | |
| Critical Issues | | | |
| Non-Critical Issues | | | |
| New Features | Feature Requests Accepted** | | | |
| Training | Certification / Authorization | | | |
* Technical Support is available to customers beyond the standard lifecycle with a maintentance agreement, or on a paid, per-incident basis.
** New features are developed at the sole discretion of Aimetis. Custom development is available via Professional Services on a paid, per-request basis.