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Support Lifecycle

Aimetis products are accompanied by varying levels of support, depending on the version's current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.

  Product Support Lifecycle Dates
  Status Generally Available Limited Support End-of-Life
Symphony 6.14 Generally Available February 17, 2015 TBD 1 year after Limited Support
Symphony 6.13 Limited Support May 27, 2014 May 27, 2015 May 27, 2016
Symphony 6.12 End-of-Life June 12, 2013 June 12, 2014 June 12, 2015
Symphony 6.11.4.5 Generally Available March 23, 2015 March 23, 2016 March 23, 2017
Symphony 6.11 through 6.11.4.4 End-of-Life March 20, 2013 June 12, 2013 June 12, 2014
Symphony 6.10 End-of-Life September 4, 2012 March 20, 2013 March 20, 2014
Symphony 6.9 End-of-Life February 6, 2012 September 4, 2012 September 4, 2013
Symphony 6.8 End-of-Life November 25, 2011 February 6, 2012 February 6, 2013
Symphony 6.7 End-of-Life August 10, 2011 November 25, 2011 November 25, 2012
Symphony 6.6 End-of-Life May 16, 2011 August 10, 2011 August 10, 2012
Symphony 6.5 End-of-Life October 5, 2010 May 16, 2011 May 16, 2012
Symphony 6.2 End-of-Life - October 5, 2010 October 5, 2011
Symphony 6.1 End-of-Life - October 5, 2010 March 31, 2011
Symphony 6.0 End-of-Life - October 5, 2010 March 31, 2011
  Product Support Lifecycle Definitions
  Support Service Generally Available Limited Support End-of-Life
Self-Service Software Download Available      
Documentation Available      
Knowledge Base      
Support Technical Support - Email*      
Technical Support - Web*      
Technical Support - Phone*      
Software Updates   Security Issues      
Critical Issues      
Non-Critical Issues      
New Features Feature Requests Accepted**      
Training Certification / Authorization      

 

* Technical Support is available to customers beyond the standard lifecycle with a maintentance agreement, or on a paid, per-incident basis.

** New features are developed at the sole discretion of Aimetis. Custom development is available via Professional Services on a paid, per-request basis.

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