Aimetis products are accompanied by varying levels of support, depending on the version's current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.
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Product Support Lifecycle Dates |
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Status |
Generally Available |
Limited Support |
End-of-Life |
| Symphony 6.14 |
Generally Available |
February 17, 2015 |
TBD |
1 year after Limited Support |
| Symphony 6.13 |
End-of-Life |
May 27, 2014 |
May 27, 2015 |
May 27, 2016 |
| Symphony 6.12 |
End-of-Life |
June 12, 2013 |
June 12, 2014 |
June 12, 2015 |
| Symphony 6.11.4.5 |
Generally Available |
March 23, 2015 |
March 23, 2016 |
March 23, 2017 |
| Symphony 6.11 through 6.11.4.4 |
End-of-Life |
March 20, 2013 |
June 12, 2013 |
June 12, 2014 |
| Symphony 6.10 |
End-of-Life |
September 4, 2012 |
March 20, 2013 |
March 20, 2014 |
| Symphony 6.9 |
End-of-Life |
February 6, 2012 |
September 4, 2012 |
September 4, 2013 |
| Symphony 6.8 |
End-of-Life |
November 25, 2011 |
February 6, 2012 |
February 6, 2013 |
| Symphony 6.7 |
End-of-Life |
August 10, 2011 |
November 25, 2011 |
November 25, 2012 |
| Symphony 6.6 |
End-of-Life |
May 16, 2011 |
August 10, 2011 |
August 10, 2012 |
| Symphony 6.5 |
End-of-Life |
October 5, 2010 |
May 16, 2011 |
May 16, 2012 |
| Symphony 6.2 |
End-of-Life |
- |
October 5, 2010 |
October 5, 2011 |
| Symphony 6.1 |
End-of-Life |
- |
October 5, 2010 |
March 31, 2011 |
| Symphony 6.0 |
End-of-Life |
- |
October 5, 2010 |
March 31, 2011 |
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Product Support Lifecycle Definitions |
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Support Service |
Generally Available |
Limited Support |
End-of-Life |
| Self-Service |
Software Download Available |
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| Documentation Available |
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| Knowledge Base |
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| Support |
Technical Support - Email* |
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| Technical Support - Web* |
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| Technical Support - Phone** |
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| Software Updates |
Security Issues |
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| Critical Issues |
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| Non-Critical Issues |
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| New Features |
Feature Requests Accepted*** |
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| Training |
Certification / Authorization |
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* Technical Support is available to customers beyond the standard lifecycle with a maintentance agreement, or on a paid, per-incident basis.
** Phone Support is only available for Symphony Installations with active Maintenance and Support Subscriptions.
*** New features are developed at the sole discretion of Aimetis. Custom development is available via Professional Services on a paid, per-request basis.