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Support Lifecycle

Aimetis products are accompanied by varying levels of support, depending on the version's current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.

  Product Support Lifecycle Dates
  Status Generally Available Limited Support End-of-Life
Symphony 6.14 Generally Available February 17, 2015 TBD 1 year after Limited Support
Symphony 6.13 Generally Available May 27, 2014 May 27, 2015 May 27, 2016
Symphony 6.12 Limited Support June 12, 2013 June 12, 2014 June 12, 2015
Symphony 6.11.4.5 Generally Available March 23, 2015 March 23, 2016 March 23, 2017
Symphony 6.11.1 through 6.11.4.4 End-of-Life March 20, 2013 June 12, 2013 June 12, 2014
Symphony 6.10 End-of-Life September 4, 2012 March 20, 2013 March 20, 2014
Symphony 6.9 End-of-Life February 6, 2012 September 4, 2012 September 4, 2013
Symphony 6.8 End-of-Life November 25, 2011 February 6, 2012 February 6, 2013
Symphony 6.7 End-of-Life August 10, 2011 November 25, 2011 November 25, 2012
Symphony 6.6 End-of-Life May 16, 2011 August 10, 2011 August 10, 2012
Symphony 6.5 End-of-Life October 5, 2010 May 16, 2011 May 16, 2012
Symphony 6.2 End-of-Life - October 5, 2010 October 5, 2011
Symphony 6.1 End-of-Life - October 5, 2010 March 31, 2011
Symphony 6.0 End-of-Life - October 5, 2010 March 31, 2011
Aira 5.4 End-of-Life - - October 5, 2010
  Product Support Lifecycle Definitions
  Support Service Generally Available Limited Support End-of-Life
Self-Service Software Download Available      
Documentation Available      
Knowledge Base      
Support Technical Support - Email*      
Technical Support - Web*      
Technical Support - Phone*      
Software Updates   Security Issues      
Critical Issues      
Non-Critical Issues      
New Features Feature Requests Accepted**      
Training Certification / Authorization      

 

* Technical Support is available to customers beyond the standard lifecycle with a maintentance agreement, or on a paid, per-incident basis.

** New features are developed at the sole discretion of Aimetis. Custom development is available via Professional Services on a paid, per-request basis.

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