Maintenance & Support
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Protect your investment with Aimetis Maintenance & Support

Aimetis Maintenance & Support is a comprehensive offering to ensure that you get the most out of your software investment.

Priority Support

With an experienced, global team of support personnel and developers, you have a wealth of expertise to draw on. We won’t stop working until your issue is fixed. Priority support includes:

  • Priority phone, email, and web support
  • Remote desktop assistance
  • Priority bug review

Software Maintenance

Get access to software updates, as they are released, with no additional fee. Software updates consist of (but are not limited to):

  • New features and improvements
  • Short-cycle releases to address product defects

Health Monitoring

With Aimetis Health Monitoring, you are able to view the status of your servers and cameras on our partner portal (Xnet). Periodic health information is recorded on the Xnet. Health Monitoring gives you tracking information on:

  • Storage usage
  • Health of connected devices
  • General server information (version, etc)

Cloud Backup

This feature gives you the ability to remotely backup your server configuration on our cloud system. These backups are completed automatically once the intervals are set up through the server.


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