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Maintenance & Support
OverviewProgram ComparisonHow to Purchase 

Comprehensive Software Maintenance & Support

Aimetis Maintenance & Support is a comprehensive offering that ensures you get the most out of your software investment. Product updates, in combination with expert technical support, form the basis of the program.

 

Technical Support

With an experienced, global team of support personnel and developers, customers have a wealth of expertise to draw on to ensure they are designing and delivering reliable solutions that keep their customers satisfied. Technical support is accessible through the Aimetis Maintenance & Support Program or on a per incident basis.

  • Phone, Email, and Web Support
  • 3 Tier Service Level Agreement (SLA)
  • Remote Assistance

Software Maintenance

In an ever-changing marketplace, Aimetis responds quickly by regularly providing new features and improvements to address new business problems. Customers subscribing to an Aimetis Maintenance & Support program have access to software updates, as they are released, with no additional upgrade fee.

  • New Features and Improvements
  • Product Version Upgrades
  • Short-Cycle Releases to Address Product Defects
  • Server License Transfers

Self-Service Support

Through Aimetis self-service offerings, partners have access to a library of tools, documentation and other resources, which can be used to quickly resolve issues without needing to speak with Technical Support.

  • Knowledge Base
  • Product Documentation Suite
  • Technical and Security Alerts
  • Technical FAQs

 

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