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Aimetis Corp. develops and markets Intelligent Video software and services for physical security and business intelligence applications worldwide. With offices in Waterloo, Canada, Frankfurt, Germany and Shanghai, China, Aimetis is an innovative market leader for video analytics and Open IP-Surveillance software. Aimetis products are sold through channel partners in over 100 countries and have won numerous industry awards. It is seeking driven individuals who thrive in entrepreneurial, fast-paced and high growth environment.

Our current job opportunities are listed below.

Position Location
Product Support Specialist Canada - Waterloo
Quality Assurance Specialist Canada - Waterloo


Product Support Specialist

Canada - Waterloo

Reporting to the Global Manager of Services and Support, the Product Support Specialist is responsible for first and second line support of the Aimetis suite of products. In addition to supporting a variety of simple and complex customer environments, this role may also require tasks such as setting up testing environments, attending customer sites for installation, and/or post-installation support.


  • Create cases for technical support issues requested by phone, email, and web
  • Diagnose, troubleshoot, and resolve technical issues for all Aimetis products
  • Thoroughly document all interactions using the Aimetis case management system
  • Reproduce software defects and document them in detail
  • Report feature requests as given by customers
  • Manage customer relationships by providing timely, knowledgeable, and professional customer service
  • Regularly contribute technical content to the Aimetis Knowledgebase
  • Provide assistance to internal groups with technical product questions
  • Keep current with new industry technologies and practices
  • Other duties and projects as assigned by management


  • Solid software troubleshooting skills
  • High level of self-motivation and Initiative
  • Passion for technology
  • Ability to multitask and identifiy customer priorities
  • Strongly developed analytical, problem solving, and troubleshooting skills
  • Microsoft Operating Systems (Windows Server 2003/2008, Server 2012, 7, 8, 10)
  • Microsoft Databases (SQL Server 2005 / 2008 /2014)
  • Strong understanding of Network Protocols, and Networking in general
  • Data Storage Technologies (NAS/SAN/DAS)
  • Fluent in English
  • College diploma in computer sciences or equivalent experience is required.

Experience Required

  • Computers and Software (5 years)
  • Customer Support (3 years)
  • Technical Support (1 to 2 years)

Additional Assets

  • Microsoft Active Directory
  • Cisco Networking Certifications
  • Microsoft SysInternals
  • Microsoft Visual Studio
  • Technical Writing
  • Training
  • Virtualization (VMware, Microsoft HyperV)
  • Wireshark, or other network analysis tools
  • Programming (C, C++, C#, HTML, JavaScript, SOAP, SQL, XML)
  • Fluent in: Chinese, German, Spanish, French, or any other widely-spoken language


Aimetis thanks all candidates for their interest; however, only those selected for interviews will be contacted. No agencies please.

Applications may be submitted in MS Word or PDF format, by email, to


Quality Assurance Specialist

Canada - Waterloo

Aimetis, a leading computer vision company, has an immediate opening for a Quality Assurance Specialist. As a member of the QA team, you will work with developers to design and execute automated and manual test cases. Tasks and deliverables change quickly, so we are looking for someone who is flexible and adjusts to shifting priorities. This position offers an exciting opportunity to use your technical, analytical and people skills to drive our products forward.

Specific Responsibilities

Reporting to the Quality Assurance Manager, you would be expected to:

  • Perform automated and manual functional, performance, scalability, and regression testing for numerous hardware and software products
  • Track test progress and convey results
  • Set up test environments
  • Actively participate in daily scrum meetings
  • Ensure test coverage by finding defects and verifying fixes
  • Apply best practices for testing

The ideal candidate must:

  • Have at least 5 years of experience working in Software Development or Quality Assurance (co-op experience counts) in a Windows .NET environment
  • Have a Degree or Diploma or equivalent in a related field
  • Possess a genuine interest in testing, career progression and improving personal QA knowledge
  • Be flexible and independent
  • Be able to learn quickly
  • Have solid analytical and organizational skills
  • Have good time management skills
  • Have outstanding attention to detail
  • Be able to follow process and recommend process improvements
  • Have excellent communication in written and spoken English, and be able to effectively communicate ideas to others.

An ideal candidate would have experience with some or all of the following:

  • Applying QA principles in Agile and Waterfall environments
  • Running and/or creating automated tests using Selenium, Python, or similar tools
  • Executing performance tests
  • Writing SQL queries
  • Using virtual environments
  • Networking
  • IP Video Cameras
  • Linux


Aimetis thanks all candidates for their interest; however, only those selected for interviews will be contacted.

Applications may be submitted in Word or PDF format, by email, to

No new agencies please.