Aimetis Announces New Services Portfolio
Expanded Technical Support, Learning Services and Professional Services Help Improve Customer Experience and Accelerate Adoption of IP Video
Las Vegas, USA (ISC West) - 2012-03-27
Aimetis Corp., a global leader in intelligent IP video management solutions, today announced at ISC West Aimetis Services, a suite of service offerings designed to ensure customer satisfaction, increase adoption of IP video and improve partner business success.
Aimetis Technical Support bundles in multiple services into a single offering, including technical support, maintenance and self-service support tools that help to ensure the optimal performance of Aimetis solutions. Some of the key features of the Aimetis Technical Support program include preferred incident response time (SLA), priority issue resolution, 24x7 customer support, knowledge base, web-based partner incident management and reporting tools, and more.
Expanding on Aimetis classroom partner certification and trainings, Aimetis Learning Services now also offers Certified Power User, Certified Software Developer, and Certified Solution Architect hands-on programs. In addition, Aimetis web-based eLearning tools enable scalable, self-paced learning with multiple course options and real-time exams available online 24x7 to help accelerate the knowledge transfer of Aimetis offerings and enable ongoing refresher training.
Aimetis Professional Services offer a range of consulting, custom development and extended support options to assist partners and customers with their unique requirements.
“We are dedicated to offering the best service in the industry and our new expanded offerings is a key part of that commitment,” said Marc Holtenhoff, CEO, Aimetis Corp. “We believe responsive technical support and proactive knowledge sharing will contribute to both Aimetis and our partners’ mutual success.”
Aimetis, a Senstar company, simplifies the management of network video for security surveillance by offering smart solutions with the lowest total cost of ownership for our connected world. Combining an industry leading video management system with integrated analytics and centralized management in the cloud, Aimetis delivers the most scalable and easiest to use video management platform on the market. Founded in 2003, Aimetis has established itself as a global leader in intelligent video management from its headquarters in Waterloo, Canada. Aimetis has distributors and certified partners in over 100 countries and serves a variety of industries, including retail, transportation, and others.
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